If this doesn't resolve the issue, please ensure that you are using the correct power cord for charging.  Only the cord that came with your lamp will work for charging/using your lamp. You can find a picture of the cord here:  https://resinrockers.co

<div data-block="true" data-editor="3l6mt" data-offset-key="73llp-0-0" id="isPasted"><div data-offset-key="73llp-0-0"><span data-offset-key="73llp-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">We have some helpful information below to help you troubleshoot your device. &#xA0;</span></span></div></div><div data-block="true" data-editor="3l6mt" data-offset-key="4e3mr-0-0"><div data-offset-key="4e3mr-0-0"><span data-offset-key="4e3mr-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3l6mt" data-offset-key="f1dm5-0-0"><div data-offset-key="f1dm5-0-0"><span data-offset-key="f1dm5-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">1.</span></span><span data-offset-key="f1dm5-0-1"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">&#xA0; Please be sure to</span></span><span data-offset-key="f1dm5-0-2"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">&#xA0;charge your lamp for the full 7 hours</span></span><span data-offset-key="f1dm5-0-3"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">&#xA0;as recommended in the instructions. &#xA0;</span></span></div></div><div data-block="true" data-editor="3l6mt" data-offset-key="7lmk5-0-0"><div data-offset-key="7lmk5-0-0"><span data-offset-key="7lmk5-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3l6mt" data-offset-key="bhjj6-0-0"><div data-offset-key="bhjj6-0-0"><span data-offset-key="bhjj6-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">2.</span></span><span data-offset-key="bhjj6-0-1"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">&#xA0;Once fully charged for 7 hours, please</span></span><span data-offset-key="bhjj6-0-2"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">&#xA0;unplug your lamp&#xA0;</span></span><span data-offset-key="bhjj6-0-3"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">from the power cord. &#xA0;</span></span></div></div><div data-block="true" data-editor="3l6mt" data-offset-key="2gb6r-0-0"><div data-offset-key="2gb6r-0-0"><span data-offset-key="2gb6r-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="3l6mt" data-offset-key="ak1j6-0-0"><div data-offset-key="ak1j6-0-0"><span data-offset-key="ak1j6-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">3. &#xA0;</span></span><span data-offset-key="ak1j6-0-1"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Once unplugged and fully charged</span></span><span data-offset-key="ak1j6-0-2"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">, turn your lamp on and off using the toggle switch</span></span><span data-offset-key="ak1j6-0-3"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">&#xA0;on the back of the unit.&#xA0;</span></span></div><p><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br></span></p><p><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">If this doesn&apos;t resolve the issue, please ensure that you are using the correct power cord for charging. &#xA0;Only the cord that came with your lamp will work for charging/using your lamp. &#xA0;</span></p><p><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">You can find a picture of the cord here: &#xA0;<a href="https://resinrockers.com/products/power-cord-for-the-resin-rockers-magiccure%E2%84%A2%EF%B8%8F-led-360-curing-lamp-for-uv-resin?_pos=1&amp;_sid=4f9d69cf9&amp;_ss=r&amp;variant=44256711803127" id="isPasted">https://resinrockers.com/products/power-cord-for-the-resin-rockers-magiccure%E2%84%A2%EF%B8%8F-led-360-curing-lamp-for-uv-resin?_pos=1&amp;_sid=4f9d69cf9&amp;_ss=r&amp;variant=44256711803127</a></span></p><p><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">If you still need more help, please email us at <a href="mailto:help@resinrockers.com">help@resinrockers.com</a>. &#xA0;Please include a video showing the issue along with the charging cord. &#xA0;Include a video of the lamp plugged in and not plugged in. &#xA0;You can send larger videos to us via wetransfer.com.</span></p><style type="text/css" id="isPasted">
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Why won't my MagicCure Lamp turn on?

<div data-block="true" data-editor="7jakq" data-offset-key="7l0le-0-0" id="isPasted"><div data-offset-key="7l0le-0-0"><span data-offset-key="7l0le-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">We understand your concern with the displaying showing ER. &#xA0;This is a common error when a charging cord other than the one that came with the lamp is used. &#xA0;Be sure that both parts of the cord are the ones that came with your lamp.</span></span></div><p><br></p></div><div data-block="true" data-editor="7jakq" data-offset-key="e4pnq-0-0"><div data-offset-key="e4pnq-0-0"><span data-offset-key="e4pnq-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Here you will find a picture of the power cord that came with your lamp to help you locate the one that you need.</span></span></div></div><div data-block="true" data-editor="7jakq" data-offset-key="crogf-0-0"><div data-offset-key="crogf-0-0"><span data-offset-key="crogf-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="7jakq" data-offset-key="b30h9-0-0"><div data-offset-key="b30h9-0-0"><a href="https://resinrockers.com/products/power-cord-for-the-resin-rockers-magiccure%E2%84%A2%EF%B8%8F-led-360-curing-lamp-for-uv-resin?_pos=1&amp;_sid=98fb433db&amp;_ss=r&amp;variant=44256711803127" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="b30h9-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">https://resinrockers.com/products/power-cord-for-the-resin-rockers-magiccure%E2%84%A2%EF%B8%8F-led-360-curing-lamp-for-uv-resin?_pos=1&amp;_sid=98fb433db&amp;_ss=r&amp;variant=44256711803127</span></span></a></div></div>

The screen on my MagicCure lamp is displaying ER.

We understand your concern with the rattling noise your MagicCure lamp is making.  We can assure you that nothing is broken inside your lamp.On the bottom of your lamp are two little "feet". They are used to prop your lamp up if you have something hi

<div data-block="true" data-editor="feii2" data-offset-key="f2kbr-0-0" id="isPasted"><div data-offset-key="f2kbr-0-0"><span data-offset-key="f2kbr-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">We understand your concern with the rattling noise your MagicCure lamp is making. &#xA0;We can assure you that nothing is broken inside your lamp.</span></span></div></div><div data-block="true" data-editor="feii2" data-offset-key="8oi13-0-0"><div data-offset-key="8oi13-0-0"><span data-offset-key="8oi13-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="feii2" data-offset-key="f722n-0-0"><div data-offset-key="f722n-0-0"><span data-offset-key="f722n-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">On the bottom of your lamp are two little &quot;feet&quot;. They are used to prop your lamp up if you have something higher that needs to go under it, like a taller mold. They make a &quot;rattling&quot; noise when the lamp is moved. It&apos;s completely normal.&#xA0;</span></span></div></div><div data-block="true" data-editor="feii2" data-offset-key="bn5ih-0-0"><div data-offset-key="bn5ih-0-0"><span data-offset-key="bn5ih-0-0" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="feii2" data-offset-key="71hne-0-0"><div data-offset-key="71hne-0-0"><span data-offset-key="71hne-0-0"><span data-text="true" style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">We hope this helps!</span></span></div></div>

What is the rattling noise my lamp makes when I move it?

If you have issues with the MagicCure lamp, such as it not functioning properly or receiving the wrong charger, please contact us for troubleshooting advice. For charger issues, ensure you have connected both parts of the cord provided. Should you re

<p>If you have issues with the MagicCure lamp, such as it not functioning properly or receiving the wrong charger, please contact us for troubleshooting advice. For charger issues, ensure you have connected both parts of the cord provided. Should you require spare parts or a replacement cord, we can provide you with a link to purchase them.</p>

What should I do if there is an issue with the MagicCure lamp I received?

<h2 id="isPasted">When you place your order for the MagicCure lamp, please add a note to your order AND email us your order number to request an EU, AU, or UK power cord. &#xA0;Otherwise, the lamp will be shipped with the standard US cord and an adapter can be used. &#xA0;</h2><p><br></p><h2 id="isPasted">Our email address is help@resinrockers.com</h2><h2 id><br></h2><h2 id="if-we-are-not-notified-prior-to-your-order-being-fulfilled-then-you-can-purchase-an-international-cord-here-httpsresinrockerscomproductspower-cord-for-the-resin-rockers-magiccuree284a2efb88f-led-360-curing-lamp-for-uv-resin_pos1_sid01d7b96ee_ssr">If we are not notified prior to your order being fulfilled, then you can purchase an International cord here: <a href="https://resinrockers.com/products/power-cord-for-the-resin-rockers-magiccure%E2%84%A2%EF%B8%8F-led-360-curing-lamp-for-uv-resin?_pos=1&amp;_sid=01d7b96ee&amp;_ss=r" id="isPasted">https://resinrockers.com/products/power-cord-for-the-resin-rockers-magiccure%E2%84%A2%EF%B8%8F-led-360-curing-lamp-for-uv-resin?_pos=1&amp;_sid=01d7b96ee&amp;_ss=r</a></h2><h2 id="-1"><br></h2><h2 id="-2"><br></h2>

I live outside the US and need an international cord for the MagicCure lamp

Resin Rockers

In this section, you will find answers to frequently asked questions regarding our MagicCure lamp.  This includes which color lamps are available as well as troubleshooting assistance.

MAGICCURE LAMP QUESTIONS

Why won't my MagicCure Lamp turn on?

The screen on my MagicCure lamp is displaying ER.

What is the rattling noise my lamp makes when I move it?

What should I do if there is an issue with the MagicCure lamp I received?

I live outside the US and need an international cord for the MagicCure lamp