Why won't my MagicCure Lamp turn on?Updated 5 months ago
We have some helpful information below to help you troubleshoot your device.
1. Please be sure to charge your lamp for the full 7 hours as recommended in the instructions.
2. Once fully charged for 7 hours, please unplug your lamp from the power cord.
3. Once unplugged and fully charged, turn your lamp on and off using the toggle switch on the back of the unit.
If this doesn't resolve the issue, please ensure that you are using the correct power cord for charging. Only the cord that came with your lamp will work for charging/using your lamp.
You can find a picture of the cord here: https://resinrockers.com/products/power-cord-for-the-resin-rockers-magiccure%E2%84%A2%EF%B8%8F-led-360-curing-lamp-for-uv-resin?_pos=1&_sid=4f9d69cf9&_ss=r&variant=44256711803127
If you still need more help, please email us at [email protected]. Please include a video showing the issue along with the charging cord. Include a video of the lamp plugged in and not plugged in. You can send larger videos to us via wetransfer.com.