We do ship our products internationally with the exception of 2 part epoxy. As far as the cost of shipping, we don't have a way to manually calculate that. We suggest that you go through the ordering process without actually placing the order and bef

<div data-block="true" data-editor="493mt" data-offset-key="a9rac-0-0" id="isPasted"><div data-offset-key="a9rac-0-0"><span data-offset-key="a9rac-0-0"><span data-text="true">We do ship our products internationally with the exception of 2 part epoxy.&#xA0;<br><br>As far as the cost of shipping, we don&apos;t have a way to manually calculate that. We suggest that you go through the ordering process without actually placing the order and before submitting, your shipping rates are displayed.&#xA0;</span></span></div></div><div data-block="true" data-editor="493mt" data-offset-key="fi0q6-0-0"><div data-offset-key="fi0q6-0-0"><span data-offset-key="fi0q6-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="493mt" data-offset-key="3vk5q-0-0"><div data-offset-key="3vk5q-0-0"><span data-offset-key="3vk5q-0-0"><span data-text="true">If there are any additional taxes or duty charges once the items arrive in your country, those would be the customer&apos;s responsibility.&#xA0;</span></span></div></div>

Do you ship worldwide?

The standard processing time for orders is 1-3 business days for in-stock items. Upon order process completion, delivery time is 1-6 business days within the United States and 3-15 for international orders. Please keep in mind during the holidays or

<p id="isPasted">The standard processing time for orders is 1-3 business days for in-stock items. Upon order process completion, delivery time is 1-6 business days within the United States and 3-15 for international orders. Please keep in mind during the holidays or limited edition launches, the shipping time may vary and there is always a longer delay with USPS First Class shipping than other methods. Thank you for your patience!&#xA0;</p><p>We highly recommend purchasing Route shipping insurance during checkout. Without Route, there is nothing we can do to track or submit claims on USPS First Class shipping.</p><p>We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States. Customer is responsible for any duties or brokerage fees once the package leaves the United States.</p><p><strong>If you are a PO box or outside of the United States or Canada, unfortunately, we cannot ship epoxy to you.&#xA0;</strong></p>

What is your shipping policy?

Once your package leaves our warehouse, the shipping process is out of Resin Rockers control. "Shipment received package acceptance pending" means that a package has been physically received by the shipping carrier, but it hasn't yet been fully proce

<p><img src="https://attachments.gorgias.help/ldzOw7JK4KxoL59m/hc/z8QbV2PEmE7ogePy/2024113019-73acec1e-4f7c-4815-826d-505936fe89c3-shipment.png" style="width: 469px;" class="fr-fic fr-dib fr-fil"></p><p><br></p><p>Once your package leaves our warehouse, the shipping process is out of Resin Rockers control.</p><p>&quot;Shipment received package acceptance pending&quot; means that a package has been physically received by the shipping carrier, but it hasn&apos;t yet been fully processed and accepted into their system, essentially signifying that it&apos;s currently in a &quot;holding&quot; stage before being sorted and prepared for delivery; it&apos;s the first step in the delivery process after the package has arrived at a facility.</p><p><br></p><p><br></p>

Why does my package say "Shipment received package acceptance pending"

* If Shipping Protection WAS NOT purchased, please file a claim through USPS or UPS depending on the delivery method.  Once it leaves our warehouse, it’s out of our control and all claims will need to go directly through the post office.

<div data-block="true" data-editor="1nejl" data-offset-key="74fc5-0-0" id="isPasted"><div data-offset-key="74fc5-0-0"><span data-offset-key="74fc5-0-0"><span data-text="true" style="font-size: 14px;">There are times where packages show delivered, however, they don&apos;t actually get dropped off at the residence for a couple of days. We also suggest checking with neighbors to see if it was dropped off at the wrong location as well as checking inconspicuous places, like a side door that isn&apos;t used often.</span></span></div></div><div data-block="true" data-editor="1nejl" data-offset-key="1rjs5-0-0"><div data-offset-key="1rjs5-0-0"><span data-offset-key="1rjs5-0-0" style="font-size: 14px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="1nejl" data-offset-key="dou2v-0-0"><div data-offset-key="dou2v-0-0"><span data-offset-key="dou2v-0-0"><span data-text="true" style="font-size: 14px;">If it&apos;s been 3 business days and you still don&apos;t have your package, then check your order confirmation email to see if Shipping Protection was purchased.&#xA0;</span></span></div><p><br></p><p><span data-offset-key="dou2v-0-0"><span data-text="true"><span data-offset-key="apkg2-2-0"><span data-text="true" style="font-size: 14px;"><strong>* If Shipping Protection <span style="background-color: rgb(247, 218, 100);">WAS NOT</span> purchased, please file a claim through USPS or UPS depending on the delivery method. &#xA0;Once it leaves our warehouse, it&#x2019;s out of our control and all claims will need to go directly through the post office. &#xA0;</strong></span></span></span></span></p><div data-block="true" data-editor="e3no1" data-offset-key="82pab-0-0" id="isPasted"><div data-offset-key="82pab-0-0"><span data-offset-key="82pab-0-0"><span data-text="true"><strong>* If Shipping Protection <span style="background-color: rgb(247, 218, 100);">WAS</span> purchased - Please read completely regarding the claim process.</strong></span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="6sa0h-0-0"><div data-offset-key="6sa0h-0-0"><span data-offset-key="6sa0h-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="fi24b-0-0"><div data-offset-key="fi24b-0-0"><span data-offset-key="fi24b-0-0" style=" text-decoration: underline;"><span data-text="true">Step 1 - Waiting Period&#xA0;</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="9nlnn-0-0"><div data-offset-key="9nlnn-0-0"><span data-offset-key="9nlnn-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="e4msj-0-0"><div data-offset-key="e4msj-0-0"><span data-offset-key="e4msj-0-0"><span data-text="true">Since Shipping Protection was purchased at checkout, then please email&#xA0;</span></span><a href="mailto:help@resinrockers.com" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="e4msj-1-0"><span data-text="true">help@resinrockers.com</span></span></a><span data-offset-key="e4msj-2-0"><span data-text="true"> to start the claim process </span></span><span data-offset-key="e4msj-2-1"><span data-text="true">FIVE</span></span><span data-offset-key="e4msj-2-2"><span data-text="true"> </span></span><span data-offset-key="e4msj-2-3"><span data-text="true">DAYS</span></span><span data-offset-key="e4msj-2-4"><span data-text="true"> </span></span><span data-offset-key="659ni-0-0"><span data-text="true">(but no longer than 15 days) after the package was marked delivered before filing. This wait prevents claims for packages that were misdelivered or scanned early but showed up later.</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="c4ple-0-0"><div data-offset-key="c4ple-0-0"><span data-offset-key="c4ple-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="4b34r-0-0"><div data-offset-key="4b34r-0-0"><span data-offset-key="4b34r-0-0" style=" text-decoration: underline;"><span data-text="true">Step 2: &#xA0;File the Police Report</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="2r6t2-0-0"><div data-offset-key="2r6t2-0-0"><span data-offset-key="2r6t2-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="90oiq-0-0"><div data-offset-key="90oiq-0-0"><span data-offset-key="90oiq-0-0"><span data-text="true">Contact your local police department (usually via their non-emergency line). Let them know your package was marked as delivered but stolen from your property.</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="9pn6t-0-0"><div data-offset-key="9pn6t-0-0"><span data-offset-key="9pn6t-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="4j0q4-0-0"><div data-offset-key="4j0q4-0-0"><span data-offset-key="4j0q4-0-0"><span data-text="true">State that you need an official report documenting the theft.</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="cqcud-0-0"><div data-offset-key="cqcud-0-0"><span data-offset-key="cqcud-0-0"><span data-text="true">Mention to the officer that you have package protection through </span></span><span data-offset-key="cqcud-0-1"><span data-text="true">Shipping Protection purchased on your order</span></span><span data-offset-key="cqcud-0-2"><span data-text="true">, which requires this documentation for your claim.</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="fe50n-0-0"><div data-offset-key="fe50n-0-0"><span data-offset-key="fe50n-0-0"><span data-text="true">Obtain a copy of the official report or the case number &amp; Police Officer name and Department.</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="50an1-0-0"><div data-offset-key="50an1-0-0"><span data-offset-key="50an1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="dl2p6-0-0"><div data-offset-key="dl2p6-0-0"><span data-offset-key="dl2p6-0-0" style=" text-decoration: underline;"><span data-text="true">Step 3: Submit your Claim</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="8fjoj-0-0"><div data-offset-key="8fjoj-0-0"><span data-offset-key="8fjoj-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="9jhu0-0-0"><div data-offset-key="9jhu0-0-0"><span data-offset-key="9jhu0-0-0"><span data-text="true">Once you have your documentation, you can file your claim by emailing&#xA0;</span></span><a href="mailto:help@resinrockers.com" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="9jhu0-1-0"><span data-text="true">help@resinrockers.com</span></span></a><span data-offset-key="9jhu0-2-0"><span data-text="true">. &#xA0;Include your order number along with a picture of your police report. &#xA0;Your claim will then be reviewed for replacement. &#xA0;Allow 1-3 business days for an email response from customer service.</span></span></div><p><br></p><p><span data-offset-key="9jhu0-2-0"><span data-text="true">Thank you for your patience and understanding!</span></span></p></div></div>

My order shows delivered and I haven't received it

* If Shipping Protection WAS NOT purchased, please file a claim through USPS or UPS depending on the delivery method. Without Shipping Protection, all claims will need to go directly through the postal service.  Packages are insured up to $100. Thank

<div data-block="true" data-editor="1nejl" data-offset-key="74fc5-0-0" id="isPasted"><div data-offset-key="74fc5-0-0"><span data-offset-key="74fc5-0-0"><span data-text="true" style="font-size: 14px;">We are sorry to hear that your package arrived damaged and that you are missing items from your shipment. Check your invoice to determine if Shipping Protection was purchased.</span></span></div><p><br></p></div><div data-block="true" data-editor="1nejl" data-offset-key="dou2v-0-0"><p><span data-offset-key="dou2v-0-0"><span data-text="true"><span data-offset-key="apkg2-2-0"><span data-text="true" style="font-size: 14px;"><strong>* If Shipping Protection WAS NOT purchased, please file a claim through USPS or UPS depending on the delivery method. Without Shipping Protection, all claims will need to go directly through the postal service. &#xA0;Packages are insured up to $100.</strong></span></span></span></span></p><div data-block="true" data-editor="1nejl" data-offset-key="74fc5-0-0" id="isPasted"><div data-offset-key="74fc5-0-0"><br></div></div><div data-block="true" data-editor="1nejl" data-offset-key="dou2v-0-0"><div data-block="true" data-editor="e3no1" data-offset-key="82pab-0-0"><div data-offset-key="82pab-0-0"><span data-offset-key="82pab-0-0"><span data-text="true"><strong>* If Shipping Protection <span style="background-color: rgb(247, 218, 100);">WAS</span> purchased - Please read completely regarding the claim process.</strong></span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="fi24b-0-0"><div data-offset-key="fi24b-0-0"><br></div></div><div data-block="true" data-editor="e3no1" data-offset-key="50an1-0-0"><div data-offset-key="50an1-0-0"><span data-offset-key="50an1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="dl2p6-0-0"><div data-offset-key="dl2p6-0-0"><span data-offset-key="dl2p6-0-0" style=" text-decoration: underline;"><span data-text="true">How To Submit Your Claim</span></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="8fjoj-0-0"><div data-offset-key="8fjoj-0-0"><span data-offset-key="8fjoj-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="e3no1" data-offset-key="9jhu0-0-0"><div data-offset-key="9jhu0-0-0"><span data-offset-key="9jhu0-0-0"><span data-text="true">Take pictures of everything you did receive along with your packaging if there was damage. &#xA0;Also take a picture of your packaging slip and tell us what you were missing or what was damaged. &#xA0;Once you have your documentation, you can file your claim by emailing the information and pictures to&#xA0;</span></span><a href="mailto:help@resinrockers.com" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="9jhu0-1-0"><span data-text="true">help@resinrockers.com</span></span></a><span data-offset-key="9jhu0-2-0"><span data-text="true">. Include your order number. &#xA0;Your claim will then be reviewed for replacement. &#xA0;Allow 1-3 business days for an email response from customer service.</span></span></div></div></div><p><br></p><p><span data-offset-key="dou2v-0-0"><span data-text="true"><span data-offset-key="apkg2-2-0"><span data-text="true" style="font-size: 14px;">Thank you for your patience and understanding!</span></span></span></span></p></div>

My package arrived damaged and items are missing

🔹 Local pickup is available from our headquarters located at:. 603B Brooklyn AvenueMilford, Ohio 45150. 🔹 Local pickup hours are typically Monday - Friday from 10a - 3p. 🔹 When placing your order, please include in the notes of your order, the dat

<p><span class="fr-emoticon fr-deletable">&#x1F539;</span> Local pickup is available from our headquarters located at:</p><p>603B Brooklyn Avenue<br id="isPasted">Milford, Ohio 45150</p><p><span class="fr-emoticon fr-deletable">&#x1F539;</span> Local pickup hours are typically Monday - Friday from 10a - 3p.</p><p><span class="fr-emoticon fr-deletable">&#x1F539;</span> When placing your order, please include in the notes of your order, the date and approximate time that you&apos;d like to pick up your order. &#xA0; We ask that you allow 2 business days from the day your order is placed for it to be ready for pickup.</p><p><span class="fr-emoticon fr-deletable">&#x1F539;</span> If you don&apos;t hear from us regarding the date and time you&apos;ve noted on your order, then your order will be ready for you. &#xA0;If that appointment doesn&apos;t work for us, we will notify you to arrange a different time. &#xA0;Please keep in mind, we are a small, family-run business, therefore, there may be times we are unavailable due to other business commitments.</p><p><span class="fr-emoticon fr-deletable">&#x1F539;</span> If someone other than yourself will be picking up your order, please note their name in the order notes.</p><p><br></p><p><br></p><p><br></p>

Do you offer local pickup?

Resin Rockers

In this section you will find answers to frequently asked questions regarding shipping times and delivery questions.